is an authorized dealer for providing sales, , services for . Business Communications Manager (Nortel BCM Vancouver) provides scalable real-time business communications solutions with a flexible selection of applications deployment according to the business environment, expectations and budget. Bizphones.ca also provides Nortel Repair Vancouver services for all the products that they sell in addition to the 24 months warranty services.
Nortel BCM Vancouver provides a versatile platform providing secure and reliable communication solutions to different set of businesses. Nortel BCM Vancouver are pre installed with full suite of integrated applications, you can purchase key codes according to your business requirements. All the BCM Vancouver models - 50 to the and 400 are able to support advance features like unified messaging, fax to email, call centre and IP telephony.
Call centre applications of Business Communications Manager - Nortel BCM Vancouver
Call centre applications provided by BCM Vancouver combine customer support with advanced web based solutions which help the telephone agents to attend the call professionally and efficiently. It also helps you to improve your customer services and generate more revenue for the business. BCM Nortel Vancouver helps the call center organization to deliver top quality customer services by sorting and prioritizing the calls. It also increases the productivity of the agents and enables them to handle large volumes of calls within the limited time. BCM Nortel Vancouver support features that provide rich call center solutions:
- High End Customer Satisfaction: BCM provides an advanced set of features that allow you to offer superior quality customer care services within your limited budget and recourses.
- Prompt Response: All the calls are answered immediately without any delay because they routed to the right agents. Callers are allowed to leave voice messages for a particular agent, department or group incase the line is busy.
- Appropriate Routing: The calls are routed on the bases of caller’s id, destination, caller input and priority of the call for quick response. Skill based routing is also done were the calls are separated in call queues associated with agent skills sets like language, product knowledge, enquiry etc.
- Improves Agent Efficiency: BCM enable Computer Telephony Integration that benefit the agents with screen pop applications which displays the basic information about the caller – caller id, caller destination, phone number of the caller which help the agents to answer the call more efficiently and professionally.
Discover more advantages of adding sophisticated Nortel BCM Vancouver to your business and be prepared to assist every customer with greater care and quality. |
