Norstar Nortel Phones Norstar Nortel Phones
Home | About Us | Customer Service | Contact Us
Norstar Business Phone
Norstar Business Phone
 
Norstar
Meridian & Sucession
BCM
Companion
Aastra
Single Line & Two Line
Residential Phones
System Packages
Paging Equipment
Headsets
Audio Conferencing
Cable & Cords
Button Packs
Repair and Refurbishing
Bluetooth Headsets
Cases
Car Chargers
Travel Chargers
Holsters
Technical Questions

Who to Call for Help?
Books you need to Program
Types of Norstar Systems
Programming the Phone System
Changing The Date And Time
Making the display darker/ lighter contrast adjustment
Changing the type of ring
Adjusting the ring Volume
Programming AutoDial buttons
Feature one-touch buttons
External one-touch buttons
Internal one-touch buttons
Using the Phone System Features
Answering a call using handsfree
Muting Handsfree
Changing a regular call to handsfree
Last number redial
Transferring a Call
Creating a conference call
Removing a party from the conference call
Removing yourself from conference call/joining remaining parties
Nortel Feature Codes
Voice Mail
To Add a Voice MailBox.
Setting up the Voice Mail Box
Recording your Greeting
Retrieving Your Messages
To Delete Mailboxes
To Reset Personal Mailbox Passwords
Flash Talk and Customer Call Routing (CCR)
Disabling the CCR TREE
Changing the CCR tree after initially installed and setup
Recording Company Greeting

 

1. Who to Call for Help?
  BIZPHONES.ca
(877) 867 8351


Programming Help and Support is available over the internet or by phone. Please email any technical questions that you have to sales@bizphones.ca or you can buy live technical support through this site.

Live Technical Support:

Hours of Business: Monday-Friday 8:00am-5:00pm EST $25.00 for 15 minutes of Tech Time To order live technical support, please buy the amount of technical minutes that you will need. Please also indicate the time and telephone number in which you would like our technical team to call you. Payments are billed to your Visa/MasterCard/Amex or Discover Card.

 

 

2. Books you need to Program
 

BIZPHONES.ca
(877) 867 8351


for this information visit : Installations Company

 

 

3. Types of Norstar Systems
 

Norstar 6x16 (Copper) System
The Norstar 6x16 Phone System is a great choice for any small business or busy household. With the capacity for 6 outside lines and 16 phone stations, the 6x16 is a feature-rich system that will give your organization years of trouble-free use. While the 6x16 has many sophisticated features commonly found only on more expensive phone systems, the system is still extremely easy to use -- the system actually tells you how to do things via the LCD display on each Norstar phone terminal. Requires a 6x16 software cartridge for operation, and is compatible with the M7000 series of phones.

Norstar 8x24 (Copper) System
The Norstar Modular 8x24 phone system is an easy-to-use yet feature-rich digital phone system. Fully expandable, it will grow as your business grows. Trunk and Station Modules can be added in the future to add to the capacity of the system.
This expandable system is designed to meet the high growth potential of small and medium sized businesses. The basic 8x24 KSU expands easily by simple self contained add-on trunk and station modules. Any combination of six modules can be added to the KSU to a combined maximum of 128 total ports. An expansion card is required to add modules to the 8x24 KSU. Expansion cards come in either 2 module expansion or 6 module expansion. This expansion card plugs directly into the KSU. The trunk and station modules then connect to the expansion card with a single plug in cable. Station Module 0x16 provides for the addition of 16 station ports. The Trunk module 12x0 provides for a maximum of 12 trunk ports. The trunk module by itself does not provide trunk access. Trunk cards 4x0 go into the trunk module (maximum 3 trunk cards) per trunk module.

Norstar 3x8 DR 5.1 System with Power Supply:
The Norstar Compact 3x8 DR5.1 phone system is a feature-rich system in a small package. Features 3 outside lines and the capacity for up to 8 phone extensions. Perhaps the best part about this system is the built-in Caller-ID system that displays the CLID information on the LCD of your Norstar voice terminal. Compatible with the M7000 series phones.

Norstar 3X8 simplifies communications and prevents “dropped” and “abandoned” calls. Transferring calls is easy. Simply announce the call and send it. If the other line is busy or unanswered, the call returns to you. Tones and Music on Hold assure callers to your company that they haven't been forgotten or disconnected. And with Held Line Reminder, you don't forget that important caller is holding. Discriminating Ringing makes it easy to distinguish between internal and external calls and respond appropriately. Paging enables you to quickly locate a co-worker by making an announcement through Norstar phones, auxiliary speakers or both. The Conference feature lets you quickly bring a third person into a conversation. And, if you're unsure how to use this feature, check your LCD Window for step-by-step instructions.

Compact ICS (CICS) System:
The Norstar Compact ICS (CICS) is a powerful business phone system that can accommodate the demanding needs of a busy office. The CICS is compatible with all Norstar digital phones, and comes packaged with an innumerable amount of standard features.

The Compact ICS can be configured from 4 trunks and 8 stations to 8 trunks and 24 stations. The control unit has two universal slots, one of which is populated when shipped with a 4 Line LS/DS Analog Trunk Cartridge. The remaining universal slot may be populated by either a second LS/DS Analog Trunk Cartridge; a 4 Line Caller Identification Trunk Cartridge; or, any of the ISDN BRI interface cartridges (2 port U, 4 port U or 4 port S/T). The control unit is equipped with 16 TCM digital station ports and one analog station port. There is an additional expansion slot which may be populated by either the Combination Services Cartridge (giving both expansion from 16 to 24 stations, and clock control when digital trunking is being utilized), or the Services Cartridge (giving only clock control when digital trunking is being utilized).


Norstar Modular ICS (MICS) System:
The Norstar Modular ICS (MICS) telephone system is a fully expandable and flexible system that will not only be a workhorse in your office, but also has the capacity to expand as your needs grow. It will grow in both size as functionality, so your initial investment is always protected.

Voice Mail, Call Center Applications, integrated mobility, Internet access, ISDN and Desktop CTI are just a few of the options that can be added to your system for greater service to your business. All additions to the system integrate seamlessly into the operation of the MICS.

However, just because this system has robust features, doesn't mean that simplicity is sacrificed; the Modular ICS retains Norstar's trademark easy-to-use design.

A Few Tips….

Unplugging the gray cord coming from the system & voicemail is the best form of reset. However, if the system acts up, there is a power outage, etc you can safely unplug the power cord. Unplug for 30 seconds, then plug in, and wait 4 to 5 minutes, sets all flash, then time and date will come back on the display. Voicemail takes approximately 10 to 15 minutes to reset.Please before you move any telephone set: that you understand that the memory and extension is in the system i.e. the jack, not the set, so you could lose programming if moved without the system being told to allow the set to move


 

 

4. Programming the Phone System
  Entering Administration for the 308,616 and 824 control units.

Administration access code: Feature * * 2 3 6 4 6 which also is Feature * * A D M I N. If asked for a password enter the same 2 3 6 4 6. To get out of programming, just press the release button (RLs). Programming is easier using the M7310 set.

For the ICS and 0x32 control unit

Feature * * 8 4 6 3 which is T I M E. Password is 2 2 7 4 2 which is B A S I C OR A D M I N which is 2 3 6 4 6.

When in programming just press the (next) button until you see what you want to change. Then press (show),then (change) if you want to change it. If you pass it, just press (back)

Example: To change the Time & Date Press (next) until you see Time & Date. Then (show) Then (change) Then (change) again, change it if you need to, Then (next) again until you see what you need to change. For example; only the hour needs to be changed for day light savings time. Just press (next) until you come to the (Hour). Then Change it. Then press release (RLs) when your done.

System Programming is for (Configuration,Trunk/Line Data,Line Access,Call Handling)

Enter Feature * * 2 6 6 3 4 4 which is also Feature * * C O N F I G. PASSWORD is 2 6 6 3 4 4

 

 

5. Changing The Date and Time
 
1 Press FEATURE * * T I M E <**8463>
The display shows
Password  
  RETRY
2 Press B A S I C <22742>
Hour: 01
 
NEXT CHANGE

In this example, you are changing the time to 1:30 p. m.
3 Press CHANGE
The display shows

NOTE: Press the dial pad button to enter the hour. Use two digits for all hours. The clock in the display will show either one or two digits.
NOTE: The display will prompt you to enter A.M. or P. M. Press CHANGE and OK to select P.M.

Hour:_
CANCL


AM  
OK CHANGE
4 After you have entered in the hour Press NEXT The display shows
Minutes: 00  
NEXT CHANGE
5 Press CHANGE The display shows
NOTE: If you are only changing the time and not the date, Press Rls to end your session.
In this example, you are changing the date to July 15, 2001
PasswordMinutes: __
CANCL
6 After you enter in the minutes Press NEXT. The display shows
Year : 99  
Next Change
7 Press CHANGE
The display shows
> Press the dial pad to enter the year.
Year:01
CANCL
8 Press NEXT
The display shows
Month: 01  
NEXT CHANGE
9 Press CHANGE

Press the dial pad to enter the month.
Use numbers for the months: 01 January; 12 is December.
 
10 Press NEXT
The display shows
Day: 01  
NEXT CHANGE
11 Press CHANGE
The display shows
Day: __
Cancl
Press the dial pad buttons to enter the day
Press Rls to end your Session.
 

 

 

 

6. Making the display darker/ lighter contrast adjustment
 

· Press FEATURE * 7
· Press a number on the dial pad to choose the contrast level you like best.

 

 

7. Changing the type of ring
  · Press FEATURE * 6
· Press 1 2 3 4 or NEXT . You hear the selected ring for two seconds.
· Repeat until you hear the ring you prefer, Then press HOLD or OK.
 

 

8. Adjusting the ring Volume
 

· Press FEATURE * 8 0 . The telephone rings.
· Press the volume up or down to adjust volume.

 

 

9. Programming AutoDial buttons
 

Feature one-touch buttons · Press FEATURE * 3
· Press the memory button that you want to program.
· Press FEATURE plus the feature code (from page 7) on the dial pad.

 

 

10. Can I trade in my old telephone system?
  Yes. Shopnortel.com purchases your out of service, discontinued and defective equipment from all major manufacturers (Nortel, Avaya, Mitel, Panasonic, NEC and many more). Simply email us at service@shopnortel.com a list of the equipment you have to offer, as well as the condition and we will give you a purchase price for your equipment as soon as possible.
 

 

11. External one-touch buttons
 

· Press FEATURE * 1
· Press the memory button that you want to program.
· Press intercom.
· F78 for a pause.
· Enter the appropriate telephone number on the dial pad.

 

 

12. Internal one-touch buttons
  · Press FEATURE * 2
· Press the memory button that you want to program.
· Enter the intercom number of the extension.

 

 

 

13. Using the Phone System Features
 

 

 

 

14. Answering a call using handsfree
  · Press the button. The microphone is turned off.
· Press the button again to turn the microphone back on.
 

 

15. Muting Handsfree
  · Press the < Handsfree Mute> Button. The Telephone's internal microphone and speaker are automatically turned on.
 

 

16. Changing a regular call to handsfree
  · Press the button and hang up the receiver.
· To return to a regular call, lift the receiver.